Knowledge Base basics

Created: 2015-05-14
Last updated: 2016-01-05
Post view count: 961

1. What is a knowledge base?
A knowledge base is a collection of useful content about topics related to your business or organization. Having a robust knowledge base helps cut down on time spent on your helpdesk and improves your SEO. You can find out more about this topic in our blog post.

2. How to start building a knowledge base?
Starting a knowledge base is very simple - just go to your account settings page and tick a checkbox.

You're done! Now you just have to populate your knowledge base with content :)


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