Checking whether the recipient clicked on the link contained in the message (tracing openings)

Created: 2017-05-22
Last updated: 2018-06-14
Post view count: 485

Sugester allows you to check whether the recipient clicked on the links added to the message.
To use this feature, in the Settings -> Helpdesk settings, select the option "Email click tracking"

From now on, under the email we will get a checkbox "click tracking":

Once selected, we will know if the recipient has clicked on a link in the message.

Activities related to this appear in the right column of the sent message view.



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