Chat business hours

Created: 2016-03-02
Last updated: 2016-03-02
Post view count: 845

Sugester allows you to set business hours for your chat. This way it's clear to visitors whether they can expect a prompt reply or should brace themselves for a longer wait.

To set business hours for one of your chat widgets, go to Settings > Live chat settings, click on the widget you want to Edit, scroll down and expand More options and continue scrolling to Business hours. You will see the following options:

Settings up chat business hours in Sugester

The options work as follows:

  • Disabled - business hours are off;
  • Chat is active during business hours *and* when an operator is online - both conditions have to be met for the chat to be active;
  • Chat is active during business hours *or* when an operator is online - chat is active when either condition is met;
  • Chat is active during business hours *whether or not* an operator is online - chat is always active during business hours.


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