How to send emails from Sugester keeping a copy of the email on your own inbox (SMTP).
Last updated: 2020-03-04
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Note: saving outgoing messages does not work for all email providers. Messages sent by the SMTP protocol are saved and sent only in Gmail.
To send emails using Sugester and keeping a copy of the correspondence in your current mailbox at the same time - navigate to Settings > Email configuration > Email boxes, and select the mailbox that you want to configure.
The SMTP option can be found at the bottom of the screen. After selecting Use your own SMTP mail, select the corresponding email provider, fill in all the fields and click Save.
An example configuration for Gmail.com:
After saving the configuration every email that you send from the Sugester helpdesk will be displayed simultaneously in your other inbox.
Gmail users should also accustom themselves with this suggestion on the Gmail webpage and allow access to their inbox from this page.
Prior to adding a mailbox, make sure that you have enabled the SMTP protocol for your mailbox in the settings panel of your web hosting service provider. Intertele and Interia, among others, require this.
Before adding a mailbox, also make sure you have enabled SMTP protocol for your mailbox in the settings panel of your web hosting service provider.