1. Sugester Help
2. Email & helpdesk

Email & helpdesk

• Email settings 22

  • Post's date and hour
  • Tasks/emails notifications
  • Email assistant
  • Variables in email's name
  • Notification address verification
  • Custom email statuses
  • Improved email deliverability - SPF and DKIM records
  • TXT SPF records for different providers
  • Active/Inactive email templates
  • How can a regular user create a folder?

• Sending emails 3

  • SMTP mail with Sugester
  • How to send emails from Sugester keeping a copy of the email on your own inbox (SMTP).
  • How to send emails from your own address

• Receiving emails 5

  • How to set up MX records to point to Sugester
  • Receive e-mail through Sugester Helpdesk
  • Set up Yahoo e-mail forwarding
  • Set up Gmail redirect to receive email in Sugester
  • Receiving emails in Sugester

• Email footer 3

  • How to delete Sugester link from email footer
  • Custom email footers
  • How to add picture to the footer

• Filters 7

  • Custom email filters
  • Filters - the ability to set the recipient's email address
  • Filters - converting email into a client
  • Filters - Assign to user; to folder; to project; to department. Change into an assignment
  • Filtering messages/tasks which contain a specific phrase or phrases (OR, AND)
  • How to divert only selected messages from Gmail into Sugester
  • Mark as read/automatic email archiving

• Basic operations in helpdesk 14

  • Creating a new client in inbox
  • How to send emails to multiple recipients and hide recipients' addresses?
  • How to send an email to a group of employees?
  • Sharing email threads with coworkers without access
  • Transfering email addresses between To, CC and BCC fields while creating emails
  • How to set the period after which messages are displayed as 'delayed'
  • Helpdesk basics
  • How to invite new users (co-workers) to your account
  • E-mail templates (canned responses)
  • Agent collision detection

• Cases & Solutions 2

  • Can I add the same mailbox in two different Sugester's accounts?
  • Automatically merging of emails dispatched to many (merging of duplicate emails)