Email settings
Post's date and hour
In your inbox, by the right side of the posts, you can see the date and hour, on which it appeared in the system. Dependent on activities with a post ...
Tasks/emails notifications
Sugester can send notifications to the new system tasks, comments or emails. You can also find system notifications in the right top panel, after clic...
Email assistant
Email assistant is a feature created to filter emails, so you can save your precious time by paying less attention to incoming emails. Dependent on th...
Variables in email's name
In Sugester you can add a lot of mailboxes to your account. Part of them is personalized and assigned to particular users, and the second part is more...
Notification address verification
In Sugester we pay a lot of attention to your safety. That’s why, when you create an account, you will receive two emails - one with an information ab...
Custom email statuses
Email statuses helps managing inbox posts and monitor the stage of the post. By default, Sugester offers you 3 statuses: New, Accepted, Resolved. If ...
Improved email deliverability - SPF and DKIM records
Configuration below improves email deliverability sent from your own address so they won't go to the spam folder in recipient's email box. This proble...
TXT SPF records for different providers
Detailed SPF configuration in Sugester: Sendgrid: ““v=spf1 mx include:u908313.wl.sendgrid.net ~all” Mailgun: “v=spf1 mx include:mailgun.org ~all” Ama...
How can a regular user create a folder?
If you’re a user without an access to the account’s settings and you want to create a folder, then go to your inbox, mark the checkbox next to any pos...
Active/Inactive email templates
In Sugester you can easily mark, if a template is active or inactive. It will help you separate templates you’re currently using from the ones that ar...
Use Auto BCC feature
If you need your correspondence with a client to be sent also to your supervisor, another Sugester user, or your boss, just enable the Use auto BCC fe...
Email box verification
In Sugester, email boxes outside of sugester.pl/sugester.com domain have to be verified. You do that to make your account and emails safer. Email box ...
How to configure a mailbox with a person
In Sugester you have the option of configuring to whom a given mailbox is assigned and who will receive the emails that come into it. All you have to ...
Folders in inbox
In Sugester you have the ability to create folders that will improve the mail management process in your company. If you want to create a folder you c...
Inbox folders
Sugester enables you to create folders to manage the emails in your company. You can create as many folders as you need to effectively manage your ema...
Email open/click tracking
With Sugester you can check if an email was opened by the receiver. To use the feature select Settings > Helpdesk settings and mark Email open trackin...
Emails' drafts
Sugester saves drafts of posts and emails you create automatically every minute, so your content won’t disappear, even if you close your browser by mi...
How to add an email box to Sugester
In Sugester you can send emails from your own email addresses. You can add many email addresses with different domains to your Sugester's account (eg....
Automatic replies to emails (autoreply)
Autoreply can be set up for any mailbox you have in Sugester. For example: if one of your addresses is help@company.com, all emails sent to this addre...
E-mail threads
From now on in Sugester you can switch on conversation threading for e-mails. With this option switched on, long e-mail exchanges will no longer appea...
Response rating
Gauging your customers' satisfaction is the key to growing a business. Collecting feedback about your team's communications with clients is a valuable...
Separate e-mail address for each co-worker
Having a separate mailbox and e-mail address for every user can be very useful. For example, all tickets and questions sent to helpdesk@yourcompany.co...