Email & helpdesk
Set up & manage your business correspondence
What to keep in mind while writing an email?
Nowadays, the amount of received emails is enormous, so you should take very good care of the conten...
Configure and manage e-mail
Configuring e-mail in Sugester In this help article you will find an overview of all the key questi...
Tasks/emails notifications
Sugester can send notifications to the new system tasks, comments or emails. You can also find syste...
Post's date and hour
In your inbox, by the right side of the posts, you can see the date and hour, on which it appeared i...
Improved email deliverability - SPF and DKIM records
Configuration below improves email deliverability sent from your own address so they won't go to the...
E-mail threads
From now on in Sugester you can switch on conversation threading for e-mails. With this option switc...
Response rating
Gauging your customers' satisfaction is the key to growing a business. Collecting feedback about you...
Separate e-mail address for each co-worker
Having a separate mailbox and e-mail address for every user can be very useful. For example, all tic...
Automatic replies to emails (autoreply)
Autoreply can be set up for any mailbox you have in Sugester. For example: if one of your addresses ...
How to add an email box to Sugester
In Sugester you can send emails from your own email addresses. You can add many email addresses with...
Use Auto BCC feature
If you need your correspondence with a client to be sent also to your supervisor, another Sugester u...
Inbox folders
Sugester enables you to create folders to manage the emails in your company. You can create as many ...
SMTP mail with Sugester
Using SMTP in Sugester allows you to send e-mail from Sugester's dashboard. To use this feature, go ...
How to send emails from Sugester keeping a copy of the email on your own inbox (SMTP).
Note: saving outgoing messages does not work for all email providers. Messages sent by the SMTP prot...
How to send emails from your own address
To send emails from your own email address (other than the one you used to register) please do as fo...
How to set up MX records to point to Sugester
Sugester allows you to redirect all incoming mail to all e-mail addresses for the domain by adding t...
Set up Yahoo e-mail forwarding
To start forwarding email from Yahoo to Sugester follow the steps below: ...
Receive e-mail through Sugester Helpdesk
Sugester is a great tool for optimizing e-mail communications within your organization. You can read...
Receiving emails in Sugester
Sugester Helpdesk pozwala usprawnić i przyśpieszyć obsługę e-maili firmowych. Sugester makes it much...
Set up Gmail redirect to receive email in Sugester
Setting up Sugester to work with your e-mail account is very simple. Just follow these steps (they’r...
Custom email footers
Every mailbox configured in Sugester can have its own custom footer. You can reach this setting by g...
How to delete Sugester link from email footer
In e-mail footer, by default, you can see ‘Powered by Sugester’ notation with a link to our website....
How to add picture to the footer
To add picture to the e-mail footer, first you have to upload it to the ‘Files’ module. You can do t...
Custom email filters
Not all unwanted messages can be easily filtered out by our automated algorithms. Sometimes human in...
Filters - the ability to set the recipient's email address
A new feature has been added to the filter options in the e-mail configuration - the ability to set ...
Filters - Assign to user; to folder; to project; to department. Change into an assignment
Sugester has the option of using a universal filter - this will enable you to redirect specific emai...
Filters - converting email into a client
Sugester enables you to create a special filter, which will scan the default content of the email an...
Filtering messages/tasks which contain a specific phrase or phrases (OR, AND)
Filters have been provided with a new extension - since now they have the functionality of OR/AND. I...
How to divert only selected messages from Gmail into Sugester
If you wish to receive your clients emails which were sent to Gmail to Sugester, you can setup a red...
Mark as read/automatic email archiving
It is a common occurrence that you find yourself flooded with emails, which you do not actually have...
How to invite new users (co-workers) to your account
To add new users to your account, simply invite them by going to Settings > Users and click the butt...
E-mail templates (canned responses)
If you've ever worked customer support, you know that some questions just keep getting asked, no mat...
How to set the period after which messages are displayed as 'delayed'
Sugester allows you to control time for responding to emails. This way your customers are more satis...
Helpdesk basics
1. What is a helpdesk? Helpdesk is the part of your company which deals with customer’s issues and q...
Agent collision detection
Things can get messy when two people start working on the same thing without knowing about each othe...
Email archive import - zipped .eml files
Maintaining continuity can be a challenge when you're transitioning between customer support systems...
How to get SMS notification when you receive an email
to enable SMS notification to alert the user through SMS about every incoming email on his mailbox, ...
How to add an internal comment in a single email thread
To add an internal comment to an email (i.e. for the purpose of redirecting the email to another tea...
Sharing email threads with coworkers without access
Thanks to this feature you can easily share email threads with your coworkers and not care about the...
Email tagging
In time, by tagging emails, you can get a clear insight into problems or topics, that shows up repea...
Can I add the same mailbox in two different Sugester's accounts?
The answer is - yes, in theory, but remember that the mailbox will be active in one account only (to...
Automatically merging of emails dispatched to many (merging of duplicate emails)
If you are using Sugester to handle customer requests/suggestions, it may just happen that an impati...