General
Get help with general setup & configuration
How to check status' ID?
Each status in Sugester has its own unique ID. It’s quite useful to know it, eg. when you create your own macros. If you want to check status’ ID, all...
Files in Sugester
All Sugester’s users can store their files in the cloud. In all paid plans the file space is unlimited, in the free plan it’s 1GB. Maximum size of one...
Custom module names
We have added a new feature to Sugester. From now on you can give custom names to Sugester's modules. This makes creating a personalized experience fo...
Sample SSO configuration
Sugester supports logging in through accounts from third-party websites that have login APIs. When a user tries to log on to the Sugester forum our se...
Managing pages
Sugester is your online customer support and service center. Apart from our core tools - the helpdesk dashboard, simple CRM, product forum and knowled...
Sugester under your own domain name
In order to add your own domain (eg. help.yourdomain.com): In your DNS configuration set CNAME to dns1.sugester.pl; Please choose a domain like sug...
Custom modules names
In Sugester you can add your custom names for each module. Thanks to this feature you will easily adjust Sugester to your company's terminology and ma...
SMS campaigns and SMS sending
To enable SMS sending first you have to integrate Sugester with SMSAPI (Settings > Account settings > Integrations). Learn more about integration her...
Status color for emails, tasks, deals and clients
In Sugester you can add colors to emails, tasks, deals and clients statuses. From now on all your posts will be much more visible in the system. You c...
TODO list
Sometimes you have to note quickly some activities, eg. to finish your negotiation with a client, finish your email or go to project’s next level. In ...
Adding, dragging and downloading attachments
In Sugester you can add all kinds of attachments not only in emails, but also in tasks, deals, projects or in client’s profile. It makes it easier to ...
Browser in files
In Sugester you can store important company’s files. System enables archiving and keeping the order thanks to folders. You can quickly find a particu...
Sorting files
Files module in Sugester is a comfortable place, where you can store important documents. If you have a lot of them, you will easily find particular o...
Multipass Server
Sugester enables you to synchronize users “externally’ with other services through the use of the safe Multipass SSO protocol. Configuring the Multip...
Multipass login
Login Apart from manually adding users Sugester also offers you the ability to synchronize “externally” with other services using the Simple SSO and ...
Configuration title pages in a browser window
Sugester allows you to change the display of the title of the card you are currently in. To change the title, go to Settings -> Advanced and in the Pa...
The possibility to suspend user in the system
If you have to say goodbye to one of your employees, you do not need to completely remove him from the System to prevent access to your account and yo...
Custom dashboard view
Sugester allows to configurate content in Dashboard, the default website after login. In Dashboard settings (Settings > Account settings > Advanced > ...
Email notifications about new tasks and messages
You can receive email notifications about all new items, such as emails, tasks and internal comments, which appear on your Sugester account. This opti...
List of available Handlebars variables
Sugester lets you use a number of Handlebars variables to modify the looks and functionality of your forum/knowledge base. See below to read the full ...
API documentation
Sugester API You can use our open API to integrate your app or service with Sugester. The API lets you add objects (e-mails, tasks, forum posts) to y...
New user privilege category - access restricted to e-mail and own tasks
We have added a new user category to Sugester. From now on, when you invite a person to your account, you can assign them this new class and restrict ...
Using Sugester's unlimited file storage
All paid plans in Sugester give you access to our unlimited cloud storage; on the free plan, storage is limited to 1 GB. The maximum supported file si...
Reports
Sugester is equipped with powerful reporting tools. You're always just a few clicks away from comprehensive, visualized information about the life of ...
How to enable Facebook login
To enable Facebook login, go to Settings > Account settings > Login and tick Login with Facebook. You are going to need two codes - your Facebook App ...