But there's something you can do to minimize the risk of losing a client. Although not always you can speak to your client right away, but you can call him back and quickly solve his/her problem. A client would feel taken care of, and you will gain his loyalty.
If you use Sugester's VoIP module, al you have to do is to set a macro. This way, each time you missed a call, the system will automatically create a new task. In the task you will find a number you should call back. You can also modify the task's content as much as you like. Each of them will go to Unassigned folder in Inbox, so that everybody could see the task and call a client back.
To set the macro, select Settings > Automation > Macros and filters > New filter
Fill in the filter's name and in the Kind field select Action on changes in VoIP
The condition below will meet if the call's status is 'busy call' or 'unanswered'
In the Condtition script write down:
((call.status == 'call_end' || call.status_was == 'call_end' || call.status == 'queue_hangup' ) && call.duration == 0) || call.status == 'CANCEL' || call.status == 'BUSY' || call.status == ''In the Action script write down:
if (call.outgoing ==1 ) {
} else {
content = 'You have a missed call: ' + call.number_from
Sugester.create_task(content,content)
}