How to add an internal comment in a single email thread

To add an internal comment to an email (i.e. for the purpose of redirecting the email to another team member) you have to the use the drop-down menu in an email reply thread and select: “New internal comment”:

 


Next, provide the content of the comment...



… and after saving it it will be visible in the thread as a message and its content will be distinguished from other messages by the yellow color and a speech bubble. 



Additionally, should the need arise you can add attachments to internal comments. 



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