Sugester on your own domain

Created: 2016-05-11
Last updated: 2018-06-20

Post view count: 342

You can have Sugester on your own domain. It will allow your users and guests to login to Sugester from addresses on your own domain (eg. helpdesk.yourcompany.com instead of yourcompany.sugester.com). To have Sugester on your own domain, please do as follows:

1. Add new record to your domain. 
Record should be named eg. help.yourcompany.com, CNAME kind and value dns1.sugester.com
2. Change Sugester settings.
To change your account's address, select Settings > Account settings. Select 'Change' next to account's address. Next, in field 'Your domain' type in new address (eg. helpdesk.yourcomany.com) and hit 'Save'.



3. To change Feedback address, select Settings > Feedback configuration, and in the field 'Custom URL' type in new address. 



4. To change Knowledge Base address select Settings > Knowledge Base Configuration, and in the field 'Custom URL' type in new address. 



Note: this feature is available In Plan Max and Enterprise. It's also good to consider your own SSL certificate.
Please contact us at helpdesk@sugester.com if you have any questions or problems.
If you want to custom Sugester even more, remember that you can change branding and colors.

 



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