First steps with Sugester
SSL with your own domain
If you’re using Sugester with your own domain, you will be logging into the system using HTTPS, while the remaining pages will be served using HTTP. I...
Default user's privileges
You can edit users’ access levels (privileges) by going to Settings > Users, clicking on the wrench icon to the right of a user’s login and choosing E...
Sugester with your own domain
You can have Sugester on your own domain. It enable users and guests login to Sugester from addresses with your own domain (eg. helpdesk.yourcompany.c...
Departments - managing multiple departments from one account
Departments enable you to transfer your company structure into Sugester. Dividing your company into departments ensure that every cell within your com...
Suspending a user in the system
Should a situation arise in which you have to lay off an employee, you will not have to delete them entirely from the system to denied them access to ...
Graphic marking of a user on the list
The feature of adding a graphical icon to a user will allow you to make a user stand out among all other users on your list. If you wish to mark a use...
Privileges (Roles) for Users
User privileges in Sugester vary depending on the role of the user within the company. Some data will be accessible to a regular employee, and manager...
Email confirmation
To increase safety of your account, please remember to verify your email address. To do that, select Edit profile and in the top right corner select C...
Access to the account from specified IP addresses
To make sure your Sugester account is safe from unwanted login, the owner of an account may select IP numbers, from which access to the account will b...
Sugester in your brand colors
Sugester has the option of rebranding / personalization.. At the moment, it is possible to substitute the logo in the system navigation bar, as well a...
What's the name of my account?
As you might have noticed, whenever you need our help, the first thing you are asked for is the name of your account. And no, we don’t mean your email...
How to report errors?
Although we work very hard to keep the system running smoothly, sometimes certain features or modules won’t work properly and you’ll receive a system ...
Office IP
If you select Settings > Account settings > Office IP you can type in your office IP. In Sugester activities will be registered as done in the office....
Sugester free trial version
Sugester is a complex tool for managing both customer support and customer relationships. The system is built around modules, meaning that you can cho...
How to delete your Sugester account?
If you want to delete your Sugester account, just select Settings > Account settings > on the bottom of the website Delete account. Remember that only...
How to grant tech support access
You often turn to us with questions regarding help with account settings or to analyze a specific situation on your account. In order to keep your da...
How to pay for your Sugester account
To pay for your Sugester account navigate to Settings > Account Settings in the top right corner of your screen. If you are using a Free Plan of the s...
Changing the account name
Sugester enables you to freely choose the name of your account. We suggest you stick with simple solutions, i.e. using the company name or something s...
Sign up and login
If you decided to join our community, then you should start with testing the system. The account suffices for your whole firm, so if more people are u...
Feature: holiday/vacation replacement
If one of your employees is away on holiday or will be indisposed due to other reasons, you can use the feature ‘Replacement’ to redirect their inbox ...
The ability to generate your own titles for subpages displayed within Sugester
Sugester enables you to change the way the title of a subpage which we are viewing is displayed. To change the format of a title you need to navigate ...
How to change the status/department/person on the client list using one mouse click
If you want to change the category of a client, if you want to assign a different representative or apply a different tag to a group clients, you do n...
Your company data in Sugester
In Sugester you can save your company data.You can use it later to generate an email footer, to generate a report or a document template. All you have...
Private mailbox
We don't want our coworkers to see all of our e-mails. That's why each mailbox in Sugester can be marked as Private. All e-mails sent by private mailb...
Deleting a user from a system
At any time you can delete a user from your Sugester account. A list of active users you can find in Settings > Users. If you want to delete a partic...
How to remove all the inbox posts with one click
Sometimes you want to delete more than one post from your inbox. Regardless, of the fact whether you want to delete everything or specific posts relat...
User's profile edition
Users are people, who get the access to your data in CRM. In Sugester you can add as many users as you want, give them privileges (more about privileg...