Response rating

Created: 2015-08-25
Last updated: 2018-12-20

Post view count: 1313

Gauging your customers' satisfaction is the key to growing a business. Collecting feedback about your team's communications with clients is a valuable tool - both for management and training purposes. This is why we added an email rating feature to Sugester.

To enable e-mail rating just go to Settings > Account Settings > Email boxes. Select an email box and mark Email rating checkbox. You can also select the language of rating

From now on a small rating prompt will be appended to your outgoing email. It looks like the one below:

After rating their experience, customers will be sent to a short thank-you note.


 



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