Response rating

Created: 2015-08-25
Last updated: 2016-07-04

Post view count: 1012

Gauging your customers' satisfaction is the key to growing a business. Collecting feedback about your team's communications with clients is a valuable tool - both for management and training purposes. This is why we added an e-mail rating feature to Sugester.

To enable e-mail rating just go to Settings > Account Settings > E-mails and tickets and tick the box marked Enable response rating.

From now on a small rating prompt will be appended to your outgoing email. It looks like this:

After rating their experience, customers will be sent to a short thank-you note.


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