E-mail threads

Created: 2015-09-16
Last updated: 2019-07-05

Post view count: 1977

From now on in Sugester you can switch on conversation threading for e-mails. With this option switched on, long e-mail exchanges will no longer appear as multiple single messages. Instead, they will be automatically grouped into a comprehensible view - much like in Gmail.

Since some users prefer to view their e-mails traditionally, this option is disabled by deafult. To enable conversation threading, go to Settings > Account settings and in the section labeled E-mails and tickets tick the box marked Group messages into threads.

Note: remember to click 'Save' at the bottom of the page for the changes to take effect.

Note: By default emails are grouped into threads by recipient's/sender's address.

Create threads using email subjects

Mark this checkbox if you want emails to be joined into threads additionaly by title. In this case, Sugester looks at sender's email address and email's title - if there's already an email with the same title, and if the new email's sender was also older email sender/receiver, the system will join messeges into one thread. To enable the feature, go to Settings > Email settings > Create threads using email subjects



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