Email tagging

In time, by tagging emails, you can get a clear insight into problems or topics, that shows up repeatedly in your company's correspondence. To enable email tagging, select Settings > Helpdesk settings and mark 'Email tagging' checkbox. From now on, while writing an email, you will have a field for selecting/adding tags (on the bottom of the window): After sending an email, tags will be automatically saved in database - you will be able to use them without any additional actions. In Reports > Charts you can also search for reports by sorting Tagged posts.