Forum & Feedback
Collect feedback and build a product community
Error tracking / bug tracking with Sugester
Sugester has a built-in error tracking module which can be used to report on HTTP and Javascript errors. Using it is as simple as embedding a code sni...
Configuring the post submission form
Configuring the new post submission form Sugester's new post submission form is highly customizable. By going to Settings > Forum Configuration > Pos...
Appoint moderators
To appoint users as moderators, go to Settings > Users > Manage administrators. You will see a list of all the users tied to your account. Click the d...
Configure and manage the Suggestions Forum
Configure and manage your Suggestions Forum This article contains the answers to all the most frequently asked questions about the Suggestions Forum....
Configuring the Sugester widget
At its core, Sugester is built around collecting and managing customer feedback. One way of collecting client opinions is adding our Suggestions Widge...
Connect a forum to your knowledge base
Connecting a forum with your knowledge base lets you easily incorporate useful user-generated content as a help article. To connect a forum with your ...
How to toggle timestamps on posts
You can either display or hide timestamps (exact date and time) below each top-level post and comment. To toggle this settings, go to Settings > Forum...
Create a custom HTML template for my Suggestions Forum
To create a custom HTML template for your Suggestions Forum, go to Settings > Forum configuration > Template and paste your template in the field prov...
Suggestions Forum basics
1. What is a Suggestions Forum? Suggestions forum is a place for your users to ask questions and suggest new features. It’s also a great way to aggreg...
How to add domain aliases to your forum
To add domain aliases to you forum, go to Settings > Forum Management > Additional options and paste your aliases in the field provided.
How to connect two forums
To connect two forums (both forums have to be on the same Sugester account), go to Settings > Knowledge Base Configuration and select the forum you w...
How to use Google Analytics on my forum
To use Google Analytics on your forum, go to Settings > Feedback Configuration > Management > Additional options and paste your Google Analytics code ...
How to highlight a forum post
To highlight a forum post, you need to have its ID number. To obtain this number open a post, and look at its URL address. In the following example, t...
How to add terms of use to your registration process
You can terms of use to your registration process by pasting your terms of use into the field provided and ticking the checkbox next to it. This optio...
Display additional user info publicly
To toggle whether additional user info (such as the user’s position within your company) is displayed publicly, go to Settings > Forum Management > Ad...
How to add a custom field during user registration
You can add a custom field during user registration. The input from this field (such as the user’s position within your company) can be publicly displ...
How to automatically assign team members to new posts
To automatically assign team members to new posts (for review/problem resolution etc.), go to Settings > Forum Management > Additional options and sel...
How to enable tagging on your Suggestions Forum
To enable tagging on your forum, go to Settings > Forum Management > Additional options and tick the appropriate checkbox.
How to change how comments are displayed
Comments can be displayed using Sugester’s design, or using a layout modelled on Facebook. To toggle the latter, go to Settings > Forum Configuration ...
How to determine who can comment posts
To determine who can post comments, go to Settings > Feedback Configuration > Management and choose the appropriate option from the drop-down list. Av...
How to enable Facebook commenting
To enable Facebook commenting, go to Settings > Forum Configuration > Management and choose the appropriate option from the drop-down list.
Change how often user vote counts are reset
To change how often users’ vote pools are reset, go to Settings > Forum Configuration > Management and choose the desired option from the drop-down me...
How to toggle email notifications about voting
To toggle email notifications about voting (users receive/do not receive notifications about successfully casting votes), go to Settings > Forum Confi...
How to toggle vote withdrawal
To toggle vote withdrawal (users can/cannot withdraw their votes), go to Settings > Forum Configuration > Management and tick the appropriate box.