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Sugester Help

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Forum & Feedback

How to change how new posts are sorted by default

To change how new posts on the main page are sorted by default (available options are: by age and by popularity), go to Settings > Forum configuration...

Forum & Feedback

How to change your forum's description

To add your forum’s description, go to Settings => Forum configuration => Layout customization.

Forum & Feedback

How to add your own favicon to the Suggestions Forum

To add your own favicon to the Suggestions Forum, go to Settings => Forum configuration => Layout customization.

Forum & Feedback

How to add your own logo to the Suggestions Forum

To add your own logo to the Suggestions Forum, go to Settings > Forum configuration > Layout customization.

Forum & Feedback

How to set new posts as private by default

To set new posts as private by default (prior to admin review), go to Settings => Forum settings => Privacy.

Knowledge base

How to define who can access your knowledge base

To define who can read posts on your forum, go to Settings > Knowledge base configuration > Privacy.

Forum & Feedback

How to define who can add new posts to your forum

To define who can add new posts to your forum, go to Settings => Forum settings => Privacy.

Forum & Feedback

Custom forum notifications

To define custom templates for new forum comment notifications, go to Settings => Forum settings => Communications. You can use HTML markup and Handle...

Forum & Feedback

How to define custom templates for new forum post notifications

To define custom templates for new forum post notifications, go to Settings => Forum settings => Communications. You can use HTML markup and Handlebar...

Forum & Feedback

How to enable custom templates for forum notifications

To enable custom templates for forum notifications, go to Settings => Forum settings => Communications.

Forum & Feedback

How to set up where forum notifications are sent to

To set up where forum notifications are sent to, go to Settings => Forum settings => Communications.

Forum & Feedback

How to change the address from which forum notifications are sent

To change the address from which forum notifications are sent in your forum, go to Settings => Forum settings => Communications.

Forum & Feedback

How to change forum notification settings

To change notification settings in your forum, go to Settings > Forum settings > All options > Notifications.

Forum & Feedback

How to enable forum notifications

To enable notifications in your forum, go to Settings => Forum settings => Communications.

Forum & Feedback

How to set your forum's language

To change your forum’s interface language, go to Settings > Forum settings > Forum.

Forum & Feedback

How to set your forum's address

To change your forum’s URL, go to Settings > Forum settings > Forum.

Forum & Feedback

Link between your website and your forum

To set your website’s URL, go to Settings => Forum settings => Forum.

Forum & Feedback

How to change your forum's name

To change your forum’s name, go to Settings > Feedback Configuration > Forum.

Receiving emails

Receive e-mail through Sugester Helpdesk

Sugester is a great tool for optimizing e-mail communications within your organization. You can read about a successful implementation of our system o...

Receiving emails

How to set up MX records to point to Sugester

Sugester allows you to redirect all incoming mail to all e-mail addresses for the domain by adding the MX record. For the content of the MX record nee...

General

How to adjust your spam policy

1. On any page, go to ‘Settings’ in the right-hand corner and choose ‘Account settings’. Scroll down to the section marked ‘Spam policy’. From t...

Working with projects

How to create a new project

Sugester enables you to create, manage and track projects. At their core, projects are basically a collection of tasks; however, every project has som...

Forum & Feedback

How to invite beta testers

1. On any page, go to ‘Settings’ in the right-hand corner and choose ‘Forum configuration’. 2. Click on your forum’s name. From the menu on the lef...

Forum & Feedback

How to get a Sugester widget for your website

On any page, go to ‘Settings’ in the right-hand corner and choose ‘Forum configuration’. Click on your forum’s name. On the left-hand side click...

Forum & Feedback

How to remove a Suggestions Forum

Please note that removing a Suggestions Forum is final and irreversible. On any page, go to ‘Settings’ in the right-hand corner and choose ‘Forum c...