All entries

Forum & Feedback

Connecting a forum with your knowledge base lets you easily incorporate useful user-generated content as a help article. To connect a forum with your ...

Knowledge base

If you want to receive notifications about changes in your Knowldge Base, go to Settings > Knowledge Base configuration > Communications and input you...

Knowledge base

To change the name of your knowledge base, go to Settings > Knowledge base configuration > Name and write your new name in the field provided.

Basic operations in helpdesk

To add new users to your account, simply invite them by going to Settings > Users and click the button marked +Add user You will see the following sc...

Tasks Management

Delegation is a key part of managing any business. To assign a team member to a task (such as an e-mail or a forum post) just go to your Inbox, click ...

Email & helpdesk

Configuring e-mail in Sugester In this help article you will find an overview of all the key questions related to configuring, sending and managing e...

Forum & Feedback

You can either display or hide timestamps (exact date and time) below each top-level post and comment. To toggle this settings, go to Settings > Forum...

Forum & Feedback

To create a custom HTML template for your Suggestions Forum, go to Settings > Forum configuration > Template and paste your template in the field prov...

Forum & Feedback

See here.

General

To enable Facebook login, go to Settings > Account settings > Login and tick Login with Facebook. You are going to need two codes - your Facebook App ...

Reports

1. What is a timesheet? A timesheet is a way to display the time spent working. Sugester allows you to automatically collect information regarding ti...

Tasks & projects

1. What is time and task management? Time and task management is just what it says on the tin - a way to use your time more effectively. Sugester lets...

Knowledge base

1. What is a knowledge base? A knowledge base is a collection of useful content about topics related to your business or organization. Having a robust...

Forum & Feedback

1. What is a Suggestions Forum? Suggestions forum is a place for your users to ask questions and suggest new features. It’s also a great way to aggreg...

Basic operations in helpdesk

1. What is a helpdesk? Helpdesk is the part of your company which deals with customer’s issues and questions. Helpdesk employees deal with issues like...

Basic operations in helpdesk

Sugester allows you to control time for responding to emails. This way your customers are more satisfied, because they can get response to their email...

Basic operations

Sugester enables you to freely choose the name of your account. We suggest you stick with simple solutions, i.e. using the company name or something s...

Forum & Feedback

To add domain aliases to you forum, go to Settings > Forum Management > Additional options and paste your aliases in the field provided.

Forum & Feedback

To connect two forums (both forums have to be on the same Sugester account), go to Settings > Knowledge Base Configuration and select the forum you w...

Forum & Feedback

To use Google Analytics on your forum, go to Settings > Feedback Configuration > Management > Additional options and paste your Google Analytics code ...

Forum & Feedback

To highlight a forum post, you need to have its ID number. To obtain this number open a post, and look at its URL address. In the following example, t...

Forum & Feedback

You can terms of use to your registration process by pasting your terms of use into the field provided and ticking the checkbox next to it. This optio...

Forum & Feedback

To toggle whether additional user info (such as the user’s position within your company) is displayed publicly, go to Settings > Forum Management > Ad...

Forum & Feedback

You can add a custom field during user registration. The input from this field (such as the user’s position within your company) can be publicly displ...

Account Configuration

If you’re using Sugester with your own domain, you will be logging into the system using HTTPS, while the remaining pages will be served using HTTP. I...