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Email footer

Every mailbox configured in Sugester can have its own custom footer. You can reach this setting by going to Settings > Mailboxes and clicking on the m...

Good to know

If you select Settings > Account settings > Office IP you can type in your office IP. In Sugester activities will be registered as done in the office....

Live chat

To embed our chat in your website, go to Settings > Chat widget configuration and click Add. You will see the following options: This is where you ca...

General

Sugester API You can use our open API to integrate your app or service with Sugester. The API lets you add objects (e-mails, tasks, forum posts) to y...

Email footer

In e-mail footer, by default, you can see ‘Powered by Sugester’ notation with a link to our website. If you don’t like it this way, select Settings > ...

Email settings

From now on in Sugester you can switch on conversation threading for e-mails. With this option switched on, long e-mail exchanges will no longer appea...

General

We have added a new user category to Sugester. From now on, when you invite a person to your account, you can assign them this new class and restrict ...

Basic operations in helpdesk

Maintaining continuity can be a challenge when you're transitioning between customer support systems. This is why Sugester now includes an email archi...

Basic operations in helpdesk

Things can get messy when two people start working on the same thing without knowing about each other. This is why we added a new feature to Sugester ...

Email settings

Gauging your customers' satisfaction is the key to growing a business. Collecting feedback about your team's communications with clients is a valuable...

Filters

Not all unwanted messages can be easily filtered out by our automated algorithms. Sometimes human internvention is necessary to catch all offending em...

Tasks Management

In a busy work day, plannning out your time is crucial. Sometimes when someone asks you to do something you don't have a precise idea of how long it'l...

Account Configuration

You can edit users’ access levels (privileges) by going to Settings > Users, clicking on the wrench icon to the right of a user’s login and choosing E...

Email settings

Having a separate mailbox and e-mail address for every user can be very useful. For example, all tickets and questions sent to helpdesk@yourcompany.co...

Importing data from other systems

Sugester enables you to import your client database. The supported document files are XLS and CSV. The file should not exceed more than 5000 entries. ...

General

All paid plans in Sugester give you access to our unlimited cloud storage; on the free plan, storage is limited to 1 GB. The maximum supported file si...

Basic operations in helpdesk

If you've ever worked customer support, you know that some questions just keep getting asked, no matter how many times you've already answered them. T...

Forum & Feedback

Configuring the new post submission form Sugester's new post submission form is highly customizable. By going to Settings > Forum Configuration > Pos...

Tasks & projects

Sugester can be integrated with GitHub so that all GitHub commits are treated as activities within Sugester’s task management and tracking suite. To e...

Forum & Feedback

To appoint users as moderators, go to Settings > Users > Manage administrators. You will see a list of all the users tied to your account. Click the d...

Forum & Feedback

Configure and manage your Suggestions Forum This article contains the answers to all the most frequently asked questions about the Suggestions Forum....

Forum & Feedback

At its core, Sugester is built around collecting and managing customer feedback. One way of collecting client opinions is adding our Suggestions Widge...

General

Sugester is equipped with powerful reporting tools. You're always just a few clicks away from comprehensive, visualized information about the life of ...

Knowledge base

Knowledge base configuration All information about setting up, configuring and managing your knowledge base collected in one place. How to c...

Knowledge base

If you want to add, remove or edit your knowledge base categories, simply go to Settings > Knowledge base configuration > Categories. There, you can...