All entries

Live chat

The Sugester chat widget can automatically pop out after your visitor has spent a predefined amount of time on your website. Other chat solutions requ...

Tasks Management

If you want a user to have limited access to the system (eg. he is your client and we want him to assign tasks, comment, check tasks’ progress) you ne...

Basic operations in CRM

To add an avatar to a client, select CRM > Clients, choose a client and click on Edit. Go down to the Avatar field, select a picture and save changes....

CRM Settings

Although the default client sheet in Sugester gives you space to include a lot of client information, your company probably uses some sort of business...

Account Configuration

You can have Sugester on your own domain. It enable users and guests login to Sugester from addresses with your own domain (eg. helpdesk.yourcompany.c...

Basic operations in CRM

Tagging is the easiest way to sort your clients. You can mark your clients with many tags, so eg. if you have contractors, who you want to assign to m...

CRM Settings

To each client in Sugester you can assign a responsible person - someone who will be in charge of relations with a particular client. Below we present...

Email settings

Sugester saves drafts of posts and emails you create automatically every minute, so your content won’t disappear, even if you close your browser by mi...

CRM Settings

If you want every recipient of your emails to be saved as either a contact or a client, simply go to Settings > Email settings and tick one of the ava...

Integrations

Follow the steps below to add Sugester live chat to your Shopify web store: Copy your Sugester live chat script to the clipboard or a text file. You...

Live chat

It's always a good idea to know who you're talking to. A short personal information a form is also a good way to filter out trolls and time-wasters fr...

Live chat

Sugester allows you to set business hours for your chat. This way it's clear to visitors whether they can expect a prompt reply or should brace themse...

VoIP

Sugester includes phone call support. Our VOIP module is integrated with a Polish VOIP operator called Telecube. Telecube provides business customers...

Live chat

It's always good to have as much information about your conversation available as possible. Having detailed data about your interlocutor can help you ...

Integrations

Follow the steps below to add Sugester live chat to your WooCommerce web store or WordPress website: Copy your Sugester live chat script to the clip...

Integrations

Follow the steps below to add Sugester live chat to your Volusion web store: Copy your Sugester live chat script to the clipboard or a text file....

Integrations

Follow the steps below to add Sugester live chat to your Bigcommerce web store: Copy your Sugester live chat script to the clipboard or a text fi...

Receiving emails

To start forwarding email from Yahoo to Sugester follow the steps below: Login to your Yahoo Mail account. Go to Settings > Accounts. Click on the...

Live chat

Our chat module has a built-in 'attention grabber'. This is a small, moving graphic that should, as the name implies, grab the attention of your websi...

Live chat

Sugester's live chat supports browser push notifications in Chrome on all platforms (Windows, IOS, Linux and Android). Please note that this is a rela...

Live chat

To add the Sugester widget to your website, you must obtain a code snippet from your account. To embed a new widget, go to Settings > Chat configurati...

Live chat

Sugester lets you customize the appearance of your chat widget. To perform these changes, go to Settings > Live chat settings, select the widget you w...

General

Sugester lets you use a number of Handlebars variables to modify the looks and functionality of your forum/knowledge base. See below to read the full ...

Email settings

In Sugester you can send emails from your own email addresses. You can add many email addresses with different domains to your Sugester's account (eg....

Email settings

Autoreply can be set up for any mailbox you have in Sugester. For example: if one of your addresses is help@company.com, all emails sent to this addre...