All entries

Reports

1. What is a timesheet? A timesheet is a way to display the time spent working. Sugester allows you to automatically collect information regarding ti...

Tasks & projects

1. What is time and task management? Time and task management is just what it says on the tin - a way to use your time more effectively. Sugester lets...

Knowledge base

1. What is a knowledge base? A knowledge base is a collection of useful content about topics related to your business or organization. Having a robust...

Forum & Feedback

1. What is a Suggestions Forum? Suggestions forum is a place for your users to ask questions and suggest new features. It’s also a great way to aggreg...

Basic operations in helpdesk

1. What is a helpdesk? Helpdesk is the part of your company which deals with customer’s issues and questions. Helpdesk employees deal with issues like...

Basic operations in helpdesk

Sugester allows you to control time for responding to emails. This way your customers are more satisfied, because they can get response to their email...

Basic operations

Sugester enables you to freely choose the name of your account. We suggest you stick with simple solutions, i.e. using the company name or something s...

Forum & Feedback

To add domain aliases to you forum, go to Settings > Forum Management > Additional options and paste your aliases in the field provided.

Forum & Feedback

To connect two forums (both forums have to be on the same Sugester account), go to Settings > Knowledge Base Configuration and select the forum you w...

Forum & Feedback

To use Google Analytics on your forum, go to Settings > Feedback Configuration > Management > Additional options and paste your Google Analytics code ...