All entries
Forum & Feedback
Connect a forum to your knowledge baseConnecting a forum with your knowledge base lets you easily incorporate useful user-generated content as a help article. To connect a forum with your ...
Knowledge base
Receive notifications about changes in your Knowledge BaseIf you want to receive notifications about changes in your Knowldge Base, go to Settings > Knowledge Base configuration > Communications and input you...
Knowledge base
How to rename my knowledge baseTo change the name of your knowledge base, go to Settings > Knowledge base configuration > Name and write your new name in the field provided.
Basic operations in helpdesk
How to invite new users (co-workers) to your accountTo add new users to your account, simply invite them by going to Settings > Users and click the button marked +Add user You will see the following sc...
Tasks Management
How to assign a team member to a taskDelegation is a key part of managing any business. To assign a team member to a task (such as an e-mail or a forum post) just go to your Inbox, click ...
Email & helpdesk
Configure and manage e-mailConfiguring e-mail in Sugester In this help article you will find an overview of all the key questions related to configuring, sending and managing e...
Forum & Feedback
How to toggle timestamps on postsYou can either display or hide timestamps (exact date and time) below each top-level post and comment. To toggle this settings, go to Settings > Forum...
Forum & Feedback
Create a custom HTML template for my Suggestions ForumTo create a custom HTML template for your Suggestions Forum, go to Settings > Forum configuration > Template and paste your template in the field prov...
General
How to enable Facebook loginTo enable Facebook login, go to Settings > Account settings > Login and tick Login with Facebook. You are going to need two codes - your Facebook App ...