All entries

General

All paid plans in Sugester give you access to our unlimited cloud storage; on the free plan, storage is limited to 1 GB. The maximum supported file si...

Basic operations in helpdesk

If you've ever worked customer support, you know that some questions just keep getting asked, no matter how many times you've already answered them. T...

Forum & Feedback

Configuring the new post submission form Sugester's new post submission form is highly customizable. By going to Settings > Forum Configuration > Pos...

Tasks & projects

Sugester can be integrated with GitHub so that all GitHub commits are treated as activities within Sugester’s task management and tracking suite. To e...

Forum & Feedback

To appoint users as moderators, go to Settings > Users > Manage administrators. You will see a list of all the users tied to your account. Click the d...

Forum & Feedback

Configure and manage your Suggestions Forum This article contains the answers to all the most frequently asked questions about the Suggestions Forum....

Forum & Feedback

At its core, Sugester is built around collecting and managing customer feedback. One way of collecting client opinions is adding our Suggestions Widge...

General

Sugester is equipped with powerful reporting tools. You're always just a few clicks away from comprehensive, visualized information about the life of ...

Knowledge base

Knowledge base configuration All information about setting up, configuring and managing your knowledge base collected in one place. How to c...

Knowledge base

If you want to add, remove or edit your knowledge base categories, simply go to Settings > Knowledge base configuration > Categories. There, you can...