All entries

Email settings

From now on in Sugester you can switch on conversation threading for e-mails. With this option switched on, long e-mail exchanges will no longer appea...

General

We have added a new user category to Sugester. From now on, when you invite a person to your account, you can assign them this new class and restrict ...

Basic operations in helpdesk

Maintaining continuity can be a challenge when you're transitioning between customer support systems. This is why Sugester now includes an email archi...

Basic operations in helpdesk

Things can get messy when two people start working on the same thing without knowing about each other. This is why we added a new feature to Sugester ...

Email settings

Gauging your customers' satisfaction is the key to growing a business. Collecting feedback about your team's communications with clients is a valuable...

Filters

Not all unwanted messages can be easily filtered out by our automated algorithms. Sometimes human internvention is necessary to catch all offending em...

Tasks Management

In a busy work day, plannning out your time is crucial. Sometimes when someone asks you to do something you don't have a precise idea of how long it'l...

Account Configuration

You can edit users’ access levels (privileges) by going to Settings > Users, clicking on the wrench icon to the right of a user’s login and choosing E...

Email settings

Having a separate mailbox and e-mail address for every user can be very useful. For example, all tickets and questions sent to helpdesk@yourcompany.co...

Importing data from other systems

Sugester enables you to import your client database. The supported document files are XLS and CSV. The file should not exceed more than 5000 entries. ...