Sugester Help
Answers to common questions about CRM, helpdesk, tasks, chat and more.
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What to keep in mind while writing an email?
Nowadays, the amount of received emails is enormous, so you should take very good care of the conten...
Email assistant
Email assistant is a feature created to filter emails, so you can save your precious time by paying ...
How to export a list of clients/contacts
If you want to export your clients database to XLS file, you can easily do it in a few steps. First,...
Deleting contacts
If client’s email address or phone number is not valid anymore, you can easily delete it. Just go to...
Changing account's owner
If you’re leaving the company for which you’ve created Sugester’s account, then you can easily pass ...
Sugester CRM integration with VoIP Telecube
Sugester includes phone call support. Our VOIP module is integrated with a Polish VOIP operator call...
Popular
Agent collision detection
Things can get messy when two people start working on the same thing without knowing about each othe...
Separate e-mail address for each co-worker
Having a separate mailbox and e-mail address for every user can be very useful. For example, all tic...
How to add an internal comment in a single email thread
To add an internal comment to an email (i.e. for the purpose of redirecting the email to another tea...
How to add an email box to Sugester
In Sugester you can send emails from your own email addresses. You can add many email addresses with...
Improved email deliverability - SPF and DKIM records
Configuration below improves email deliverability sent from your own address so they won't go to the...
How to enable tagging on your Suggestions Forum
To enable tagging on your forum, go to Settings > Forum Management > Additional options and tick the...
Learn new features: browser in reccuring tasks and unsubscribe list, displaying tags while creating a contact list and others
In the past two weeks few new features showed up that you should know about:) Learn more! 1. A simpl...
Creating a contact list
In Sugester you have 3 ways to create email campaign lists: based on contacts in CRM (or manually ...