Basic operations in helpdesk
E-mail templates (canned responses)
If you've ever worked customer support, you know that some questions just keep getting asked, no matter how many times you've already answered them. T...
How to invite new users (co-workers) to your account
To add new users to your account, simply invite them by going to Settings > Users and click the button marked +Add user ...
Helpdesk basics
1. What is a helpdesk? Helpdesk is the part of your company which deals with customer’s issues and questions. Helpdesk employees deal with issues like...
How to set the period after which messages are displayed as 'delayed'
Sugester allows you to control time for responding to emails. This way your customers are more satisfied, because they can get response to their email...