Basic operations in helpdesk
Creating a new client in inbox
If you happen to browse through posts in Inbox and you see, that you’ve received an email from a foreign sender, you can quickly add the new record to...
How to send emails to multiple recipients and hide recipients' addresses?
It happens quite often, that you want to send the same email to a few people at the same time but you want a recipient to see his/her email address on...
How to send an email to a group of employees?
This feature is mostly recommended for internal communication. If you want to send emails to your coworkers and you want everyone to see receivers add...
Sharing email threads with coworkers without access
Thanks to this feature you can easily share email threads with your coworkers and not care about their privileges. In Sugester using departments, role...
Transfering email addresses between To, CC and BCC fields while creating emails
Sometimes, by mistake, you’re putting an email address in the wrong field, eg. instead of CC field you’re filling in BCC field. From now on you can ea...
How to add an internal comment in a single email thread
To add an internal comment to an email (i.e. for the purpose of redirecting the email to another team member) you have to the use the drop-down menu i...
How to get SMS notification when you receive an email
to enable SMS notification to alert the user through SMS about every incoming email on his mailbox, first integrate Sugester with SMSAPI account (SMS...
Email tagging
In time, by tagging emails, you can get a clear insight into problems or topics, that shows up repeatedly in your company’s correspondence. To enable ...
Email archive import - zipped .eml files
Maintaining continuity can be a challenge when you're transitioning between customer support systems. This is why Sugester now includes an email archi...
Agent collision detection
Things can get messy when two people start working on the same thing without knowing about each other. This is why we added a new feature to Sugester ...