Email settings
Use Auto BCC feature
If you need your correspondence with a client to be sent also to your supervisor, another Sugester user, or your boss, just enable the Use auto BCC fe...
Email box verification
In Sugester, email boxes outside of sugester.pl/sugester.com domain have to be verified. You do that to make your account and emails safer. Email box ...
How to configure a mailbox with a person
In Sugester you have the option of configuring to whom a given mailbox is assigned and who will receive the emails that come into it. All you have to ...
Folders in inbox
In Sugester you have the ability to create folders that will improve the mail management process in your company. If you want to create a folder you c...
Inbox folders
Sugester enables you to create folders to manage the emails in your company. You can create as many folders as you need to effectively manage your ema...
Email open/click tracking
With Sugester you can check if an email was opened by the receiver. To use the feature select Settings > Helpdesk settings and mark Email open trackin...
Emails' drafts
Sugester saves drafts of posts and emails you create automatically every minute, so your content won’t disappear, even if you close your browser by mi...
How to add an email box to Sugester
In Sugester you can send emails from your own email addresses. You can add many email addresses with different domains to your Sugester's account (eg....
Automatic replies to emails (autoreply)
Autoreply can be set up for any mailbox you have in Sugester. For example: if one of your addresses is help@company.com, all emails sent to this addre...
E-mail threads
From now on in Sugester you can switch on conversation threading for e-mails. With this option switched on, long e-mail exchanges will no longer appea...