Sugester Help
Answers to common questions about CRM, helpdesk, tasks, chat and more.
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What to keep in mind while writing an email?
Nowadays, the amount of received emails is enormous, so you should take very good care of the content sent to your clients. It’s important that receiv...
Email assistant
Email assistant is a feature created to filter emails, so you can save your precious time by paying less attention to incoming emails. Dependent on th...
How to export a list of clients/contacts
If you want to export your clients database to XLS file, you can easily do it in a few steps. First, select Settings > Import/Export. ...
Deleting contacts
If client’s email address or phone number is not valid anymore, you can easily delete it. Just go to the client’s profile, click on the cog icon next ...
Changing account's owner
If you’re leaving the company for which you’ve created Sugester’s account, then you can easily pass your Owner privilege to another person. It’s very ...
Sugester CRM integration with VoIP Telecube
Sugester includes phone call support. Our VOIP module is integrated with a Polish VOIP operator called Telecube. Telecube provides business customers...
Popular
Custom attention grabber
Our chat module has a built-in 'attention grabber'. This is a small, moving graphic that should, as the name implies, grab the attention of your websi...
How to remove all the inbox posts with one click
Sometimes you want to delete more than one post from your inbox. Regardless, of the fact whether you want to delete everything or specific posts relat...
Macros - the describtion
In macros we can use options described below: Sugester.send_sms(to, text) Sugester.send_email(email_to, subject, body) Sugester.create_task.(title, co...
How to enable gamification on my forum
To enable gamification on your forum, simply go to Settings > Forum Configuration > Gamification and tick the appropriate box. If you want to find out...
How to add an email box to Sugester
In Sugester you can send emails from your own email addresses. You can add many email addresses with different domains to your Sugester's account (eg....
Appoint moderators
To appoint users as moderators, go to Settings > Users > Manage administrators. You will see a list of all the users tied to your account. Click the d...
How to change columns order in the Contact list
To change the order of columns in clients’ database, in the top menu select CRM > Clients > click on the cog icon > Contacts. Click again on the cog i...
Creating a contact list
In Sugester you have 3 ways to create email campaign lists: based on contacts in CRM (or manually added) based on clients' tags based on searched ...