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Document templates

Document template

Sugesters’ document templates allow you to create compact document files, which you will be utilizing when working with your customers. The system all...

General

Configuration title pages in a browser window

Sugester allows you to change the display of the title of the card you are currently in. To change the title, go to Settings -> Advanced and in the Pa...

Cases & Solutions

Automatically merging of emails dispatched to many (merging of duplicate emails)

If you are using Sugester to handle customer requests/suggestions, it may just happen that an impatient client will dispatch a duplicate email to mult...

General

The possibility to suspend user in the system

If you have to say goodbye to one of your employees, you do not need to completely remove him from the System to prevent access to your account and yo...

Latest changes/ changelog

Description and operation of Changelog widget

The changelog widget allows you to easily show your users new news / patch information on your system. You can add a widget (paste special HTML code) ...

Filters

Filters - the ability to set the recipient's email address

A new feature has been added to the filter options in the e-mail configuration - the ability to set the recipient of a message. From now on, the email...

Latest changes/ changelog

New in Sugester - September 2016

1. The AND / OR function in the filters We have added a feature that will allow you to create more specific filters. Apply the function in the Sender...

Account Configuration

Suspending a user in the system

Should a situation arise in which you have to lay off an employee, you will not have to delete them entirely from the system to denied them access to ...

Basic operations

Feature: holiday/vacation replacement

If one of your employees is away on holiday or will be indisposed due to other reasons, you can use the feature ‘Replacement’ to redirect their inbox ...

Basic operations

The ability to generate your own titles for subpages displayed within Sugester

Sugester enables you to change the way the title of a subpage which we are viewing is displayed. To change the format of a title you need to navigate ...