All entries

Basic operations

Group work is a key for success in customer service. If you want to add coworkers to your Sugester account, just select Settings > Users > Add user. ...

Basic operations

If you want to change the category of a client, if you want to assign a different representative or apply a different tag to a group clients, you do n...

Good to know

You often turn to us with questions regarding help with account settings or to analyze a specific situation on your account. In order to keep your da...

Basic operations

Sometimes you want to delete more than one post from your inbox. Regardless, of the fact whether you want to delete everything or specific posts relat...

Basic operations

Sugester enables you to easily edit the menu items in the top bar. Depending on your needs you can either change the names, hide some (if you do not r...

Basic operations

In Sugester you can save your company data.You can use it later to generate an email footer, to generate a report or a document template. All you have...

Basic operations

If you decided to join our community, then you should start with testing the system. The account suffices for your whole firm, so if more people are u...

Good to know

If you want to delete your Sugester account, just select Settings > Account settings > on the bottom of the website Delete account. Remember that only...

Good to know

To pay for your Sugester account navigate to Settings > Account Settings in the top right corner of your screen. If you are using a Free Plan of the s...

Good to know

Sugester is a complex tool for managing both customer support and customer relationships. The system is built around modules, meaning that you can cho...